CCaaS Providers & More: We are Now an Authorized Telarus Partner!
Kelley Communications recently became an authorized Telarus Partner! As the largest privately-held services distributor in the United States, Telarus provides a wide range of tools in the logistics realm, including “GeoQuote”, which lets businesses offer travel reservations, Circuit Monitoring Services for networks, automated support ticket resolution for faster customer service, an order status tracking tool, and it’s all packaged into one convenient app. Read more about Telarus technology offerings Here.
What does This Mean For You?
We have access to the full suite of products offered by Telarus. Instead of wasting valuable time and money for unneeded technology, we can install these scalable solutions individually or collectively as your need to use them comes up. Our new authorization also means that we do not need the amount of in-house IT support we would otherwise need, which lowers our operating costs and we pass those savings on to you!
Contact Center as a Service (CCaaS)
CCaaS is a cloud-based customer experience solution that allows companies to utilize a contact center’s provider’s software. A CCaaS model allows businesses to purchase only the technology they need which reduces the need for internal IT support. We are proud to offer the Telarus Contact Center as a Service or “CCaaS” for short.
Part of these new technology services includes the ability to install and use Telarus’s Call Center Solutions described in detail here. That means that we will be able to provide even better and faster phone support than before!
How is CCaaS technology different from other phone support models? While there have been various attempts at creating this service or portions of it over the years, this is the first all-in-one solution for our call centers! Instead of using SIP Trunks, which on average provide a 4/1 ratio, the goal of these new technology services is to provide customers a 1/1 ratio.
How Does This Solution Benefit You?
As you know, many callers’ only hands-on experience with businesses is through service calls, and businesses can be judged harshly based on this single experience.
By working with a Network Engineer, we ensure customers are never turned away. Another benefit of these new technology services is that group calling minute rates are established, so you won’t have to worry about paying out a disproportionate amount for calls that originate from other countries.
Finally, there is a Disaster Recovery Plan in place in the case of an outage. This is additional insurance against losing customers who may get impatient if they cannot connect to an agent right away!
With our new authorization, we are embracing modern cloud technology and ultimately saving money for you!
“My exclusive partner for cabling, camera and DVR services.”
“I have been using Kelley Communications for many years. Kelley Communications has a very knowledgeable team that has always performed the work in a timely and professional manner. If you are looking for a talented team I would recommend Kelley Communications and their staff without hesitation. Very competitive pricing on Cutting Edge technology and equipment Jacob and his team at Kelley Communications have been a great partner to work with for the past 5 years. Very professional but also personable, and have always gone above and beyond on all projects we’ve worked on together. Highly recommend Kelley Comm for all your security needs.”
“Jacob and his team at Kelley Communications have been a great partner to work with for the past 5 years. Very professional but also personable, and have always gone above and beyond on all projects we’ve worked on together. Highly recommend Kelley Comm for all your security needs.”
“Have used them many times for emergency and non-emergency work. They have always delivered. We have never needed to look anywhere else.”
“Kelley communications and Jacob Horning did a fantastic job installing our security system. They provided a first-class system and have been giving us outstanding service ever since we started using them. I would highly recommend them to anyone.!!”
“If you are looking for a clean professional data cabling and security system !! I would definitely recommend Kelley Communications !!! Great people knowledgeable and professionals. Also Jacob he is the amazing guy to work with!!”
“Todd, the owner, listened to what we wanted out of our security system. He spent the time helping us develop a plan not only for installation of the cameras and recording equipment, but also for the best possible ease of use after the job was done. They were also very conscious of our budget and offered the best possible options for our situation. The installers were polite and knowledgeable. I recommend them.!!”
“I’m currently finishing up a project that requires rolling out wireless access points in some large warehouse environments. We hired KelleyComm to run the network drops and assist us with hanging the access points. Couldn’t be happier with their work. Their tram gave really good advice and accommodated problems we had with our equipment from another vendor arriving late. Thank you so much Todd, Paul, TJ, and the rest of you at Kelley Communications!!”
“Kelley Comm. was a great company to work with. They have helped to improve and organize our infrastructure and we could not be happier. Their team worked closely with us to make sure we were happy with every single change. I give them my highest recommendation and will continue to work with them on other projects in the future.”
“We just wrapped up our second cabling project with Kelley Communications and they have been excellent in every respect. Our projects included a building-wide modernization of all existing data cable and fiber, and most recently a full-floor expansion build-out. Their crews have been professional and courteous, as well as flexible in working around our schedule to minimize systems downtime with students and staff in the building. The work performed has been high quality and the owner communicates regularly to keep us up to date on project status. What was delivered went above and beyond our expectations, and the attention to detail put into the work is readily apparent. Kelley Communications has earned becoming my go-to to call upon for any future cabling projects and I would recommend their services without reservation.”
“I have been Working with Kelley Communications for Over 20 Years! Being a Senior Citizen with a Small Business…Well Mr Kelley goes the Extra mile to make projects go SMOOTH! Whatever the Size of Your Communication Project…You will be Happy with Kelley Communications! Bill Knackert Bedtime Mattress Store West Bend!”